Frequently Asked Questions

What payment methods do you accept?

When you make an online purchase, we accept Paypal, VISA and MasterCard.

What is your return policy?

We offer refunds without questions to all customers within 15 days of your purchase. If you are not satisfied with our product, simply send us an email and we will refund your purchase. Our goal has always been to create a happy and prosperous community. If you are not happy with the product or are not enjoying the experience, then we have no interest in forcing you to remain an unhappy member.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and the weight / volume of the product. Different shipping companies have different rates. Since we assume the full cost of delivery, you do not have to worry about it. Obviously, for some products, you can pay a fee for your package to arrive more quickly. For more details on how shipping charges are calculated, please contact us directly.

How do I search for products?

Search for products by entering the product name or keyword in the search bar in the shop section of the site. Try entering a general description. The more keywords you use, the less you get from products in the results page. When you find a product you are interested in, just click on the product name or the product image for more details.

What is buyer protection?

Buyer protection is a set of guarantees that allows buyers to buy with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was wrong.
We offer refunds without questions to all customers within 15 days of your purchase. If you are not satisfied with our product, simply send us an email and we will refund your purchase immediately. Our goal has always been to create a happy and prosperous community. If you are not happy with the product or are not enjoying the experience, then we have no interest in forcing you to remain an unhappy member.

Why do the comments on the articles seem strange?

Since the site is available in many languages, comments are sometimes more difficult to translate.

Additionally, in order to give as much information as possible to the buyers, We travelers post comments from partner websites. Please be assured that all comments are a true copy of the originals.

Why all your items are 4 or 5 stars?

The funny shop Nous Les Voyageurs only sells products that have already been approved by the community. Only objects with an average of at least 4 are displayed on the site.

You Need Help? You Have a Question?

Contact us. We will be pleased to answer your questions.